Customer Service Charter

Who we are

Kingdom Financial Holdings Limited (KFHL) is a Zimbabwean-based holding company of a group of businesses spanning a range of activities in the financial services industry. KFHL was established in 1995.

Our Service Culture

We live our Destiny and Purpose. We aim to be the number one provider of financial services in our chosen markets by providing opportunities for wealth creation through secure and innovative financial solutions

Your Voice

• You make us who we are
• We thrive on your feedback, it is the source of the wisdom and flexibility we require to address your unique needs

Our win-win promise

• We create and manage wealth through diverse financial solutions
• We engage you in thinking beyond tomorrow in the areas of commercial banking, treasury management, asset management, stock broking and microfinance
• We adhere to a governance framework that guarantees security of investment and responsible corporate citizenship

How we deliver

We strive to:

• Have qualified and professional staff at all our service points
• Attend to you within 5 minutes of you entering a service centre
• Answer phones within 3 rings and address your needs immediately
• Acknowledge and address all written correspondence within 48 hours
• Have all our electronically driven service channels available all the time
• Design and deliver win-win solutions based on your unique needs